Terms and Conditions
Credit:  To  establish  credit  please  call  our  Credit  Department,  Customer  Care  Department,  or  your  local  Tuway  Representative.   A  credit  application can be found at the bottom of this page.

Packaging:  See  specific  Product  Detail  for  standard  packaging.  Any  order  less  than  a  case  will  be  charged  a  20%  surcharge.    Bar  coding  is available upon request.

Private  Label  Program:   A  5-case  minimum  and  additional  cost  for  private  label  will  apply.    Minimum  Order  and  Special  Order  Terms  (see  below) will apply. Ple
ase contact our Customer Care Department or your local Tuway Representative for details on our Private Label Program.

Special  Orders  (Manufactured  or  Purchased  Products):  Custom  products  are  available.  Customer  shall  be  responsible  for  the  full  purchase price on any special orders  changed or cancelled once manufacturing has begun.  Returns will not be accepted on these items.  Note that non-standard products may be shipped at plus or minus 10% of order product quantity. Standard delivery times do not apply to special orders.

Add-On Orders:  Every effort will be made to accommodate “Add-ons”.  However, any “add-on” that is not received within the first 24 hours of the initial order receipt may prolong the lead time of the order.   If an “add-on” has to be shipped separately the customer will be responsible for the shipping charge.  

Rocket-Ship:    Rocket-Ship  is  an  emergency  shipping  program  for  selected  Tuway-brand  products.  Orders  are  guaranteed  to  ship  within  24  hours. There are no orderminimums (other than full-case quantities) and freight is prepaid anywhere in the contiguous U.S.  For Hawaii, Alaska and U.S. Territories, freight will be prepaid to the U.S. border. All other terms of the Rocket-ship program apply. Rocket-Ship must be noted on all purchase orders to ensure proper order processing.

Freight:   Tuway will prepay freight on $1,900.00 or more shipped to one location  with in the contiguous U.S. using Tuway ’s  preferred carrier unless otherwise stated  by Tuway  as FOB Rockford OH.   Prepaid shipments requesting a non-prefer red Tuway carrier will incur the additional freight expense.  

Bid Pricing:   Tuway American Group will adhere to our quoted bid pricing only when the proof of delivery to the end user, a bid number and/or
any other supporting documentation verifying the pricing is being used for a school bid or government bid only.  Once proper documentation is received by Tuway, the appropriate credit will be issued.

Damage  and  Shortage  Claims:
    Shipment  damage  must  be  filed  with  the  carrier  on  a  timely  basis.    Any  shortages  must  be  signed  for  and  reported within 24 hours of receipt of shipment to Tuway’s  Customer Care Department.

Returns:    Merchandise  returns  apply  only to Tuway-branded  products.  Return  requests  must  be  filed  within ninety (90) days of shipment and are subject to a 25% restocking charge .  Customer is also responsible for all shipping and handling charges (both ways).  A Return Authorization (RA) number is required for all returns.  Please contact the Customer Care Department for assistance.  

Invoicing:    Customer shall  not  take  deductions  from  any  Tuway  invoice  without  prior  approval  from  Tuway  American  Group’s  Customer  Care Department or via.  Bid/Quote Numbers must appear on ALL orders/bids.

Minimum Order:  Tuway’s minimum order requirement is $250.00. Any order less than $250.00 will be assessed a service charge of $25.00
Payment Terms:  Net 30 Days 1-1/2% per month will be charged on an open balance exceeding 30 days.

Payment Options:  Credit cards are accepted, however, they are subject to a 4% processing fee.

Check Remittance:  Make all remittances to:  Tuway American Group  
3155 W Big Beaver Road  
Suite 104
Troy MI  48084

Venue and Governing Law:   Customer, by signing the purchase order attached to these terms and conditions agrees to the following provisions:  a)  Michigan  law  shall  govern  this  transaction  and  any  conflict  of  laws  shall  not  apply;    b)    venue  for  any  disputes  shall  be  in  Oakland  County,  Michigan;  c) any dispute shall be determined by one person arbitration with a reasoned award stating findings of fact and conclusions of law and reasonable time for payment by the losing party if any as determined by the arbitrator, the costs of the prevailing party’s attorney fees and the  arbitrator’s  fee  shall  be  borne  by  the  against  whom  a  decision  is  rendered.    Either  party  may  petition  for  arbitration  with  an  appropriate service that conducts arbitrations and must give notice to the other party of its intent.

Prices and/or product offerings subject to change without notice.
Please Note:  Changes or cancellations may not be available after receipt of purchase order.
REV1 (2-27-18)

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